At Ementor:
If the student/mentee cancels the session, we do not offer refunds. All payments on this platform will be irrevocable, non-refundable, non-transferable and non-creditable.
If the mentor cancels the session, a full refund will be initiated and would be credited to the user through the same source of account and will be refunded within 7 days after the cancellation of the session.